POLICY DETAILS

Policy Details

Welcome to SILVI SHINE BY S.P.J Sterling Silver Jewellery. We value your trust and are committed to providing you with high-quality jewelry and exceptional service. Please review our policies below for a smooth and secure shopping experience.

1. Shipping Policy

  • Processing Time: Orders are processed within 1–3 business days.

  • Shipping Time: Domestic shipping takes 3–7 business days. International orders may take 7–21 business days.

  • Shipping Costs: Calculated at checkout based on location and delivery method.

  • Tracking: A tracking number will be provided once your order ships.

2. Return & Exchange Policy

  • Return Window: Returns accepted within 3 days of delivery.in special cases we may conceder if contacted before purchase.

  • Eligibility: Items must be unused, in original packaging, and with proof of purchase.

  • Non-returnable Items: Items that does not have any size issue like neckless chin adjustable items

  • Exchange: Exchanges available for sizing issues or defects. Contact us within 3 days of receiving the item.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective.

3. Cancellation Policy

  • Before Shipment: Orders can be cancelled within 12 hours of purchase.

  • After Shipment: Once shipped, orders cannot be cancelled. You may proceed with a return after delivery.

4. Warranty Policy

  • Warranty Period: Items that can be repaired will be done for free within 6 months. Shipping charges will be borne by the customer.

  • Exclusions: Normal wear & tear, accidental damage, misuse, or improper care are not covered.

5. Privacy Policy

  • Your personal information is secure and will never be shared with third parties.

  • We use SSL encryption and secure payment gateways for all transactions.

  • For detailed privacy terms, view our full Privacy Policy here.

6. Contact Us

For any questions, concerns, or support requests, please contact us: